It’s devastating to lose a loved one. Mourning overwhelms you. Even daily tasks feel insurmountable as grief is the only thing on your mind.
Yet there are so many tasks one needs to do before you can bid farewell. You must inform friends and family. You must secure your loved one’s possessions. You may even need to take care of their pets.
We understand this. So, we’ve made it as simple as possible for you to claim from your AVBOB funeral policy and give the departed the dignified goodbye that they deserve.
Our expert advice and wide network of offices and funeral agencies mean that when you need to claim from us for funeral cover, we are there for you.
A burial or cremation can cost a great deal, so you need the pay-out from your AVBOB funeral policy to help with the expenses. What’s more, AVBOB offers a complete one-stop funeral solution for its members. So, if you choose AVBOB Funeral Service to conduct the funeral of the life insured, you will receive up to R17 000 in free funeral benefits*. The free funeral benefits* include funeral arrangements and a specified coffin and hearse to the value of R12 000, free transport of the deceased in SA, plus a R2 500 cash pay-out to the beneficiary to assist with immediate expenses. These benefits are over and above the value of your policy, thus enhancing the overall monetary value you have to spend on a dignified funeral.
Here are some useful guidelines you can follow to make sure your funeral plan claim is processed quickly.
If you need certified copies of the death certificate, simply take the original documents to your nearest AVBOB funeral agency and we will do it for you.
Here’s what else you will need to give your AVBOB agent when you make a claim on your AVBOB funeral plan.
If the person who died was:
If the person who died was older than 21, but younger than 26, and he or she was a full-time student still dependent on the policyholder, you will also need to give AVBOB the following:
In the case of death from unnatural causes, you will need to give AVBOB the following:
When making a claim from the Accident Beneﬁt (if this beneﬁt is included in the policy), you will need to give AVBOB the following:
PLEASE NOTE: Some of these documents can take a long time to organise. If that happens, your AVBOB funeral plan claim may take longer to process.
Making a claim against a Waiver of Premium or Disability Beneﬁt (if this is included in the policy), you will need to give AVBOB the following:
PLEASE NOTE: Written notice of this type of claim from the AVBOB funeral policy must be sent to our Head Office as soon as possible. Your AVBOB agent can help you with this.
It’s important to have the reassurance that you can get in touch with us easily to make your claim. Our qualified people are on hand to help you through your hour of need.
For further information about the AVBOB family and AVBOB Funeral or Life Cover, there are many ways to get in touch.
If you need to claim, or if you are already an AVBOB policyholder and you need more details about your FREE Funeral Beneﬁts* or anything else about your policy:
Secure your peace of mind with an AVBOB funeral plan. Get in touch today.
*Terms and conditions apply. Free funeral benefits only apply if AVBOB Funeral Service conducts the funeral. FSP 20656